Frequently Asked Questions
Everything you need to know about our oversized luxury home goods.
What makes Big Ass Luxuries products different?
We specialize in grand-scale home decor and furniture designed for maximum impact. Our pieces are crafted using premium materials and oversized silhouettes that you won't find in standard retail stores.
How do you handle shipping for large-scale items?
Due to the size and weight of our luxury goods, we use specialized white-glove freight carriers. Most orders are delivered within 10-14 business days, including professional unboxing and placement in your room of choice.
What is your return policy for oversized furniture?
We offer a 30-day satisfaction guarantee. If your luxury piece doesn't fit your space perfectly, you can initiate a return. Please note that due to the specialized nature of our items, a restocking fee and return freight charges may apply.
Do you offer customization or bespoke sizing?
Yes, many of our signature pieces can be customized in terms of fabric, finish, and dimensions. Please contact our design concierge team to discuss your specific requirements for a custom build.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For our larger investment pieces, we also offer flexible financing options through Affirm to help you design your dream space now and pay over time.
How do I care for my luxury home goods?
Each item comes with a specific care guide. Generally, we recommend professional cleaning for upholstered items and using non-abrasive, pH-neutral cleaners for our stone and wood surfaces to maintain their high-end finish.